FREQUENCY ASKED QUESTIONS(FAQs)

  1. How can I place an order?

To place an order, simply browse our website and add the desired items to your cart. Proceed to the checkout page, where you'll need to provide your shipping and payment details. Once your order is confirmed, you will receive an email notification.

  1. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) for online purchases. We do not accept cash on delivery or personal checks.

  1. Do you ship internationally?

Yes, we offer international shipping to most countries. Please note that additional customs duties, taxes, or fees may apply, and these are the responsibility of the customer. Shipping costs and delivery times may vary depending on the destination.

  1. How long will it take to receive my order?

We strive to process and ship orders within 2 days. Delivery times depend on your location and the shipping method chosen at checkout. Once your order is shipped, you will receive a tracking number to monitor the progress of your shipment.

  1. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the shipping carrier's website.

  1. What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If you receive a defective or incorrect item, please contact our customer support within 7 days of delivery to initiate a return or exchange. Please review our Returns and Exchanges Policy for detailed information on eligibility, procedures, and any applicable fees.

  1. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer support as soon as possible. We will do our best to accommodate your request. However, please note that once an order has been shipped, we are unable to make any changes or cancellations.

  1. How do I determine my size?

To determine your size, we recommend referring to our size chart, which can be found on each product page. The chart provides measurements for different clothing items to help you select the best size for your body type. If you have any specific questions regarding sizing, feel free to contact our customer support.

  1. Are your products ethically made?

We are committed to ethical and sustainable practices. We work closely with our suppliers to ensure fair working conditions, responsible sourcing of materials, and environmentally friendly manufacturing processes. We prioritize quality and strive to offer products that are both stylish and responsibly produced.

  1. How can I contact your customer support?

If you have any further questions, concerns, or need assistance, our customer support team is here to help. You can reach us by [email/phone] during our business hours, [hours of operation], or you can send us a message through the contact form on our website. We aim to respond to all inquiries as promptly as possible.

If you have any other questions that are not addressed here, please feel free to reach out to our customer support team for assistance.