REFUND POLICY

Thank you for choosing STREETCHIEF. We want you to be completely satisfied with your purchase. In the event that you need to request a refund, please carefully read and follow our refund policy guidelines outlined below:

1. Eligibility for Refunds:

• We accept refund requests within 30 days from the date of purchase or delivery, provided the item is in its original condition, unworn, unwashed, and with all original tags attached.

• Personalized or customized items cannot be refunded unless there is a manufacturing defect or error on our part.

• Items purchased during clearance sales or promotions may have different refund eligibility. Please check the specific terms and conditions associated with those sales.

2. Initiating a Refund:

• To initiate a refund, please contact our customer service team via email or phone within the 30-day refund period. Provide your order number, item details, and the reason for the refund request.

• Our customer service team will guide you through the refund process, provide you with a return authorization number (RMA), and any additional instructions.

3. Return Shipping:

• The customer is responsible for the cost of return shipping unless the refund is due to a manufacturing defect or an error on our part.

• We recommend using a trackable shipping method to ensure that the returned item reaches us safely.

• Please securely package the item to prevent any damage during transit.

4. Refund Processing:

• Once we receive the returned item and verify its condition, we will process your refund within 5 business days.

• Refunds will be issued to the original payment method used during the purchase.

• Please note that the time it takes for the refunded amount to appear in your account may vary depending on your financial institution.

5. Store Credit:

• If you prefer a store credit instead of a refund, please indicate your preference when contacting our customer service team.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately with photos and a detailed description of the issue.

• We will arrange for a return or provide instructions for resolving the situation, such as a replacement or refund.

7. Final Sale Items:

• Certain items may be marked as final sale, indicating that they are non-refundable. These items are clearly identified on our website and are not eligible for refund, unless there is a manufacturing defect.

Please note that our refund policy is subject to change without prior notice. We encourage you to review the policy on our website before making a purchase. If you have any questions or concerns regarding our refund policy, please feel free to contact our customer service team, who will be happy to assist you.

Thank you for your support and understanding. We value your satisfaction and strive to provide an exceptional shopping experience!