RETURN POLICY
Thank you for choosing STREETCHIEF! We want you to be completely satisfied with your purchase. In the event that you need to return or exchange an item, please carefully read and follow our return policy guidelines outlined below:
1.Eligibility for Returns:
• We accept returns within 30 days from the date of purchase or delivery, provided the item is in its original condition, unworn, unwashed, and with all original tags attached.
• Personalized or customized items cannot be returned unless there is a manufacturing defect or error on our part.
• Items purchased during clearance sales or promotions may have different return eligibility. Please check the specific terms and conditions associated with those sales.
2. Initiating a Return:
• To initiate a return, please contact our customer service team via email or phone within the 30-day return period. Provide your order number, item details, and the reason for the return.
3. Return Shipping:
• The customer is responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.
• We recommend using a trackable shipping method to ensure that the returned item reaches us safely.
• Please securely package the item to prevent any damage during transit.
4. Refunds and Store Credits:
• Once we receive the returned item and verify its condition, we will process your refund or store credit within 5 business days.
• Refunds will be issued to the original payment method used during the purchase.
5. Exchanges:
• If you wish to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer service team.
• Exchanges are subject to availability, and we will do our best to accommodate your request.
• If the desired item is unavailable, we will assist you in choosing an alternative or issue a refund/store credit.
6. Damaged or Defective Items:
• If you receive a damaged or defective item, please contact our customer service team immediately with photos and a detailed description of the issue.
• We will arrange for a return or provide instructions for resolving the situation, such as a replacement or refund.
7. Final Sale Items:
• Certain items may be marked as final sale, indicating that they are non-returnable. These items are clearly identified on our website and are not eligible for return, exchange, refund, or store credit, unless there is a manufacturing defect.
Please note that our return policy is subject to change without prior notice. We encourage you to review the policy on our website before making a purchase. If you have any questions or concerns regarding our return policy, please feel free to contact our customer service team, who will be happy to assist you.
Thank you for your support and understanding. We value your satisfaction and look forward to providing you with an exceptional shopping experience!
1.Eligibility for Returns:
• We accept returns within 30 days from the date of purchase or delivery, provided the item is in its original condition, unworn, unwashed, and with all original tags attached.
• Personalized or customized items cannot be returned unless there is a manufacturing defect or error on our part.
• Items purchased during clearance sales or promotions may have different return eligibility. Please check the specific terms and conditions associated with those sales.
2. Initiating a Return:
• To initiate a return, please contact our customer service team via email or phone within the 30-day return period. Provide your order number, item details, and the reason for the return.
3. Return Shipping:
• The customer is responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.
• We recommend using a trackable shipping method to ensure that the returned item reaches us safely.
• Please securely package the item to prevent any damage during transit.
4. Refunds and Store Credits:
• Once we receive the returned item and verify its condition, we will process your refund or store credit within 5 business days.
• Refunds will be issued to the original payment method used during the purchase.
5. Exchanges:
• If you wish to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer service team.
• Exchanges are subject to availability, and we will do our best to accommodate your request.
• If the desired item is unavailable, we will assist you in choosing an alternative or issue a refund/store credit.
6. Damaged or Defective Items:
• If you receive a damaged or defective item, please contact our customer service team immediately with photos and a detailed description of the issue.
• We will arrange for a return or provide instructions for resolving the situation, such as a replacement or refund.
7. Final Sale Items:
• Certain items may be marked as final sale, indicating that they are non-returnable. These items are clearly identified on our website and are not eligible for return, exchange, refund, or store credit, unless there is a manufacturing defect.
Please note that our return policy is subject to change without prior notice. We encourage you to review the policy on our website before making a purchase. If you have any questions or concerns regarding our return policy, please feel free to contact our customer service team, who will be happy to assist you.
Thank you for your support and understanding. We value your satisfaction and look forward to providing you with an exceptional shopping experience!